SME – ORDER TO CASH (OTC)

About

Accenture is a global professional services company providing technology, consulting and business operations services to organizations worldwide. Its Finance Operations teams support processes such as Order to Cash, Accounts Receivable, Collections, Billing and Cash Application.

Job Description

We are looking for an experienced Subject Matter Expert – Order to Cash to support OTC operations and provide process expertise to the team.

The SME will handle complex OTC activities including Collections, Billing, Cash Application, Accounts Receivable, Dispute Management and Reconciliation. The role will also involve supporting team members, resolving escalations and ensuring process quality. These are core areas reflected in Accenture's OTC roles.

1. Handle end-to-end OTC activities
2. Perform collections follow-ups on overdue accounts
3. Monitor customer ageing and outstanding balances
4. Process and support cash application activities
5. Perform AR and customer account reconciliations
6. Handle billing and invoice-related queries
7. Investigate and resolve customer disputes
8. Support deduction and short-payment resolution
9. Follow up for missing payment/remittance information
10. Prepare OTC reports and MIS
11. Support month-end activities
12. Resolve complex process-related issues
13. Provide process guidance and knowledge sharing to team members
14. Ensure compliance with SLA and quality requirements
15. Identify process gaps and recommend improvements

How to Apply: Candidates can search and apply for relevant opportunities through Accenture India Careers

1. Strong knowledge of Order to Cash
2. Experience in Collections
3. Knowledge of Accounts Receivable
4. Experience in Cash Application
5. Knowledge of Billing & Invoicing
6. Experience in Dispute Management
7. Knowledge of AR Reconciliation
8. Ability to handle escalations
9. Good analytical and problem-solving skills
10. Strong communication skills
11. Ability to support and guide team members

Qualification

1. Bachelor's degree in Commerce, Finance, Accounting or related field
2. B.Com/M.Com preferred
3. Relevant experience in Order to Cash / Accounts Receivable
4. Good understanding of accounting principles
5. Knowledge of MS Excel
6. SAP/ERP knowledge preferred