🚨 URGENT HIRING – WORK FROM HOME

Customer Support Executive – Chat / Voice / Email Process

Company: Nexora

Job Type: Full-Time

Work Mode: Work From Home (Remote)

Salary: ₹20,000 – ₹28,000 per month

Experience: Freshers & Experienced Candidates

Qualification: 12th Pass / Undergraduate / Graduate

Process: Chat Process | Voice Process | Email Process

About Nexora

Nexora is a technology and customer-service-focused organization providing digital and business support solutions. The company focuses on delivering efficient customer experiences through technology-enabled communication, support operations, and service solutions.

Note: Since “Nexora” is a name used by multiple companies, this is a neutral company overview suitable for a job advertisement. If you share the exact Nexora website/company profile, I can make the About Company section specific to that organization.

💼 Job Overview

Nexora is hiring Customer Support Executives for its Chat, Voice/Outbound, and Email Support processes. Both freshers and experienced candidates can apply.

The selected candidates will be responsible for handling customer queries, providing appropriate solutions, maintaining service quality, and ensuring a positive customer experience while working remotely.

Key Responsibilities

1. Handle customer queries through chat, voice calls, and email.
2. Provide accurate information and appropriate solutions to customers.
3. Handle customer complaints and resolve issues professionally.
4. Make outbound calls when required as part of the process.
5. Respond to customer emails and chat requests within defined timelines.
6. Maintain a professional and customer-friendly communication style.
7. Record and update customer information accurately.
8. Follow company policies, processes, and quality standards.
9. Escalate complex issues to the appropriate department.
10. Achieve assigned productivity and performance targets.
11. Maintain confidentiality of customer and company information.
12. Coordinate with internal teams for effective issue resolution.

🎓 Requirements

1. 12th Pass / Undergraduate / Graduate candidates can apply.
2. Freshers and experienced candidates are eligible.
3. Candidates should have basic computer knowledge.
4. Good communication skills in English/Hindi preferred.
5. For WFH, candidates should have access to a laptop/desktop, stable internet connection, and a suitable working environment.
6. Candidates must be comfortable with voice, chat, or email-based customer support.
7. Willingness to work in rotational shifts, if applicable.
8. Should be reliable, punctual, and target-oriented.

👤 Candidate Profile

The ideal candidate should be:

1. Customer-focused and polite.
2. Confident in communication.
3. A quick learner.
4. Comfortable handling multiple customer queries.
5. Good at problem-solving.
6. Responsible and self-motivated.
7. Comfortable working remotely.
8. Able to meet performance and quality targets.

💰 Salary & Benefits

Salary: ₹20,000 – ₹28,000 per month

Benefits may include:

1. Work From Home
2. Full-Time Employment
3. Training & Process Support
4. Career Growth Opportunities
5. Performance-based incentives, where applicable

📢 Apply Now

Position: Customer Support Executive

Company: Nexora

Process: Chat / Voice / Outbound / Email

Qualification: 12th Pass / UG / Graduate

Experience: Freshers & Experienced

Salary: ₹20K – ₹28K/month

Work Mode: Work From Home