Customer Support Executive

Customer Support Executive – Teleperformance

Hiring Partner: JRP India

🏢 1. About the Company

Teleperformance is a global provider of customer experience management and business services, helping businesses deliver quality customer support through voice and digital communication channels.

JRP India is assisting with recruitment for the Customer Support Executive position.

💼 2. Job Details

Position: Customer Support Executive

Process: 80% Chat / 20% Voice

Job Type: Permanent

Work Mode: Permanent Work From Home

Working Days: 6 days a week

Shift: 24/7 rotational shifts

Hiring Ratio: 50% Freshers / 50% Experienced

💰 3. Salary Details

Candidate Category

Monthly CTC

Monthly Take-Home

Freshers

₹21,500

₹17,500

Experienced

₹23,500

₹19,500

Roles & Responsibilities

Handle customer queries and concerns through chat and voice channels.

Provide accurate information and effective resolutions to customer issues.

Maintain professional communication and high customer service standards.

Follow company policies, procedures, and process guidelines.

Meet quality, productivity, and performance targets.

Escalate complex customer issues to the appropriate team when required.

Maintain accurate records of customer interactions.

Ensure a positive customer experience throughout every interaction.

Eligibility & Requirements

Freshers and experienced candidates can apply.

Excellent English communication skills are mandatory.

Must be comfortable handling both chat and voice interactions.

Must be willing to work in 24/7 rotational shifts.

Must be comfortable working six days a week.

Must have a stable, high-speed internet connection.

Must have a quiet and professional work environment.

Must have a suitable computer or laptop for work-from-home operations.

💻 5. System Requirements

Processor: Intel Core i5 or equivalent configuration.

Internet: Stable, high-speed broadband connection; 100 Mbps is preferred.

Browser: Compatible and updated web browser.

Workspace: Quiet environment suitable for handling customer calls.

Equipment: Reliable computer or laptop and a working headset, as required by the employer.